Transmitting a document previously marked to not transmit to the eOPF queue and correcting transmission errors

1. Select the New Hires tab on the Dashboard.
2. Select the appropriate new hire Name link.
3. Select Documents.
4. Place a check in the Transmission Document CheckBox for the document(s) to be transmitted with a Transmission Status of Not Transmitted.
   
   
   
5. Select Retransmit to eOPF Queue.
6. Enter the Effective Date.
7. Select Send to eOPF.
8. Select Close.

Correcting Transmission Errors

HR users have the ability to resolve three types of transmission errors and they are:

• Code 911 error which is an invalid Social Security number (SSN) or missing eOPF entry that needs to be corrected.
• Code 14 which means the document is password protected and needs to be re-uploaded to the New Hire's record and sent to transmission.
• Code 15 which is an invalid PDF Portfolio file.

All other errors are corrected by the USA Staffing Program Office. For a list of Transmission Error Codes see eOPF Transmission Error Code Descriptions.

To correct a Code 911 error:

1. Verify that the Social Security number on the Biographic Information Questionnaire is correct. If the new hire's Social Security number is correct, verify that the employee's electronic folder has been created in the eOPF system.
   • Create the eOPF if necessary following your agency guidelines.
   • After the eOPF has been created, go to the Documents or Forms tab in the new hire record and select each form or document with a 911 error and select Re-transmit Selected Document(s). The form or document will go back to Queued status and the transmission will restart.
2. If the Social Security number is incorrect, go to the Biographic Information questionnaire to view the question and see if there is a ‘lock’ icon next to the question text. If not, ask the new hire to login and correct the SSN. If there is, hover over the icon to view a list of submitted forms that is locking the question, thus preventing the new hire from editing the response and take note of those forms. Then go to the Forms sub-page under the Assignments tab and first select all forms with the 911 error and Cancel eOPF Transmission of those forms. Next, view one of the forms locking the SSN question. When the form displays, confirm the PDF loaded by selecting the Confirm button below the PDF, then select the Return for Correction button. When prompted, select the SSN question from the list and select Return. This will return all forms that use the SSN question so the question is unlocked, thus allowing the new hire to correct the Social Security number. The new hire will then need to sign and submit the forms again. See Returning a submitted form to a new hire for correction.
   • After the forms are resubmitted by the selectee and accepted by HR, go to the Forms or Documents sub-page and select Add to eOPF Queue to send the forms to the transmission queue again.

To correct a Code 14 or Code 15 error:

1. Select the Documents page and select the Document Name link for the document that has a Code 14 or Code 15 error to open the document.
2. Select the print icon within the PDF document preview screen to get the print prompt.
3. Choose a printer that allows you to print the file as a PDF for example, Adobe PDF or Win2PDF.
4. Select Print.
5. Assign a file name and save the document to a local drive on your computer. Printing as PDF will clear the document's password protection. Then select X on the tab to close the page.
6. Select Documents.
7. Drag and Drop a file or files from a selected location or select Choose File to select the appropriate document.
8. Choose the same Document Type as the file with an Error, then select Upload.
9. Select the Check Box next to the newly uploaded document.
10. Select Add to eOPF Queue.
11. Enter the Effective Date, then select Send to eOPF, then Close.
12. Select on the Transmission Document CheckBox next to the original document with the transmission error.
13. Select Cancel eOPF Transmission. The document transmission status should revert back to “Ready to Transmit” status.
14. Select on the Transmission Document CheckBox next to the original document with the transmission error that is now in “Ready to Transmit” status.
15. Select Don’t Transmit to eOPF because the newly added corrected document is now the one being transmitted.