Edit Customer - Customer Information Overview

The Edit Customer page is where review, edit, or delete a customer.

To access this section, select Admin on the Dashboard, the Admin Home tab displays, select the Manage Customers link in the Maintenance section to open the Customer Admin tab, and select the Customer Name link.

The following elements are displayed:

The Customer Information page allows you to enter and review information specific to a customer record. For instructions, see: Creating a new customer.

• Internal Customer Name. This is the customer name to be used for internal purposes. Valid characters are: A-Z, a-z, and 0-9, hyphen (-), apostrophe ('), comma (,), slashes (/\), and space. This field has a 100 character limit.
• External Customer Name. This is the customer name to be released to USAJOBS. Valid characters are: A-Z, a-z, and 0-9, hyphen (-), apostrophe ('), comma (,), slashes (/\), and space. This field has a 100 character limit.
• Agency Reference Code. This is an optional field where you enter a unique agency reference code for the customer. This is an internal code specifically designed for agencies utilizing request processing interconnections.
• Address 1. This is the customer address.
• Address 2. This is the customer address. This field is optional.
• Address 3. This is the customer address. This field is optional.
• City. This is the customer city.
• State. This is the customer state.
• Zip Code. This is the customer zip code.
• Country. This is the customer country. Armed Forces locations, AE and AP, should select USA as the Country. AE and AP are then available in the State drop-down list.
• Phone Number. This is the customer phone number. Valid characters are: 0-9, hyphen (-), parentheses (), and plus sign (+).
• Fax Number. This is the customer fax number. This field is optional. Valid characters are: 0-9, hyphen (-), parentheses (), and plus sign (+).
• HR Owner. This is the human resources user who designated to be the point of contact for changes to the customer information. This field is optional.

The Organization Details section allows you to view, add and delete offices associated with the customer.

• USA Staffing Organization. This drop-down list allows you to select among the organizations for which you have access.
• Offices. This drop-down list is where you assign the customer to an office(s).
• CPDF Organization. This is the Central Personnel Data File organization associated with the customer record. The CPDF organization selected will display on announcements posted for this customer on USAJOBS.
• CPDF Agency. This is the Central Personnel Data File agency associated with the customer record. The CPDF agency selected will display on announcements posted for this customer on USAJOBS.
• Agency Logo. Selecting this link opens a preview of the logo on file for the corresponding CPDF Agency selected on the customer record. This agency branding logo is displayed in the Online Application and Onboard Interface. 
  • Notes: 
    • Please contact your USA Staffing Account Manager if you need to update or change the logo image on file for your CPDF Agency Code.
    • The logo file name must include the agency CPDF code and should be:
      • In Graphics Interchange Format (GIF)
      • No larger than 360 x 65 pixels or 4.8 inches wide x .86 inches high
• No Agency Logo. This text appears when the corresponding CPDF Agency either does not have a logo on file.
• eOPF Instance Codes. This is an optional field where you enter a unique agency communication code to be used by those agencies utilizing the onboarding feature. This tells the eOPF system know where to place the forms by routing them to the appropriate agency’s eOPF “instance”.
• eOPF Transmission Delay Period. This field displays the delay period configured for transmitting records to eOPF. Note: This delay period is configured by OPM personnel and applies to all customers within a USA Staffing Organization. Users cannot modify this value from the Customer Information page.
• eOPF Transmission Delay Period. This field displays the delay period configured for transmitting records to eOPF. 
  • Notes: 
    • This delay period is configured by OPM personnel and applies to all customers within a USA Staffing Organization. 
    • Users cannot modify this value from the Customer Information page. 
    • This field is not enabled until the Customer Information page is saved for the new customer record.

For additional information, see: Manage Customers Related Tasks.